Jim

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Activity overview

Latest activity by Jim
  • Jim created an article,

    How to add more disk space

    Looking to add more disk space?   Look no further! We're happy to help you.   Please follow the below steps to get more access on your disk space:     Step 1: These are the steps to follow for step...

  • Jim created an article,

    Outlook Access

    In order to process a request for access to Outlook or any Microsoft Enterprise Licenses, please complete the following steps: 1. Submit a Request 2. Select Software Access 3. Complete the required...

  • Jim created an article,

    Software Installation

    This relates to installing specific software on computers by IT. First Support Contact: the Help Desk Supported: We support installing licensed software on company owned computers. Best Effort: ...

  • Jim created an article,

    Hardware Installation/Maintenance

    First Support Contact: the Help Desk Supported: Hardware installation and maintenance of company-owned and User Services approved computers, peripherals, display devices, printers, and scanners. T...

  • Jim created an article,

    My laptop needs to be replaced, what do I do?

    Summary What to do when a laptop has been damaged or needs repair. To contact IT when your computer has accidental damage from a drop, spill, or other inadvertent damage, submit a ticket here.   Se...

  • Jim created an article,

    Conference Rooms

    You will need to provide your own laptop, tablet, or presentation-capable smartphone.  Depending on your brand or model, you will need to bring an appropriate VGA adapter to connect your device to ...

  • Jim created an article,

    Report a lost or stolen ID Badge

    Lost or stolen ID cards should be reported to the IT Support Office where a replacement card can be obtained. There is a $30.00 replacement fee, payable by debit or credit card only, for lost or st...

  • Jim created an article,

    Requesting a new PC

    Purpose Follow the steps below to acquire a PC if you are in one of the following departments that have been approved by Finance and IT. Steps: 1)  Open a ticket, including the following:  CC your...

  • Jim created an article,

    Requesting a new Mac

    Please submit a request to our support team to request a new Mac.   Please note that you will require approval from your manager and approvals from IT and finance before it can be procured. Please ...

  • Jim created an article,

    What To Do if Your Computer is Lost or Stolen

    Summary If your laptop computer or mobile phone (even personal laptop / mobile phone) is lost or stolen please contact IT immediately. We'll send a remote wipe command for the data on your laptop a...